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OnePlus 12R buyers who purchased the phone with the higher storage configuration can receive a full refund by mid-March, the company said on Friday. The company incorrectly listed its recently launched smartphone as using UFS 4.0 storage instead of UFS 3.1, which is the same as the default storage option. Launched alongside the flagship OnePlus 12 handset, the OnePlus 12R is powered by the Snapdragon 8 Gen 2 chipset, 16GB of RAM, and up to 256GB of internal storage.

Adding to a previous explanation of the situation posted on the OnePlus community forums earlier this week, OnePlus President and COO Kinder Liu said on Friday that customers who purchased the 256GB storage variant of the OnePlus 12R will be eligible to receive a refund for the phone until March 16. It was revealed. Liu also said the company’s customer service team had been “fully briefed” on the situation.

oneplus 12r refund kinder liu oneplus 12r refund

Comments by Kinder Liu on the company’s online forum
Photo Credit: Screenshot/OnePlus Community

According to Liu’s post, buyers should contact OnePlus customer service to discuss the file system issue and request a refund. This means that buyers of the OnePlus 12R can return the phone during a one-month refund period until March 16.

The OnePlus 12R, launched in India and global markets last month, runs on OxygenOS 14 based on Android 14 out of the box and sports a 6.78-inch LTPO 4.0 AMOLED screen with 120Hz refresh rate and Gorilla Glass Victus 2 protection. The handset is powered by Qualcomm’s Snapdragon 8 Gen 2 chip along with up to 16GB RAM and 256GB UFS 3.1 storage.

For photos and videos, the OnePlus 12R is equipped with a 50-megapixel primary camera with a Sony IMX890 sensor, an 8-megapixel ultra-wide-angle camera, and a 2-megapixel macro camera. It is also equipped with a 16-megapixel front-facing selfie camera. The handset is equipped with a 5,000mAh battery that supports 100W SuperVOOC charging.

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